Privacy Policy

The responsible party for your personal information is Padel Explore. For privacy-related questions or requests, contact us at padelxplore.sa@gmail.com.

We may collect the following personal information:

• Contact details — name, email address, and phone number when you submit an enquiry
• Booking-related information — preferences you share (dates, group size, playing level, and similar details in your message)
• Technical data — basic usage information via analytics (e.g. pages visited, device type, approximate location), where cookies or similar technologies are used

We do not knowingly collect personal information from children under 18 without appropriate consent from a parent or guardian.

We use your personal information only for purposes that are lawful and relevant, including to:

• Respond to enquiries and communicate about retreats
• Process bookings and manage your participation in our tours
• Improve our website and understand how visitors use it
• Comply with legal obligations where required

Where we rely on your consent, you may withdraw it at any time by contacting us. Withdrawal does not affect processing that was lawful before you withdrew consent.

We do not sell your personal information. We may share it only with:

• Service providers who help us operate the website or send emails (for example, our email delivery provider), under appropriate confidentiality and security arrangements
• Trusted partners involved in delivering your retreat (such as accommodation or transport), only where necessary for your booking
• Authorities or advisers if required by law or to protect our legal rights

Some service providers may store or process data outside South Africa. Where we transfer personal information across borders, we take reasonable steps to ensure it remains protected in line with POPIA.

We apply reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

We keep personal information only for as long as needed for the purposes above, or as required by law — for example, enquiry records for a reasonable period to follow up on bookings, and booking records for accounting and legal compliance.

Subject to POPIA, you have the right to:

• Ask whether we hold personal information about you
• Request access to your personal information
• Ask us to correct or delete inaccurate or irrelevant information
• Object to processing in certain circumstances
• Lodge a complaint with the Information Regulator

To exercise your rights, email padelxplore.sa@gmail.com. We will respond within a reasonable time as required by law.

Information Regulator (South Africa): www.justice.gov.za/inforeg

Our website may use cookies or similar technologies and privacy-friendly analytics to understand traffic and improve the site. You can control cookies through your browser settings. Disabling cookies may affect how some parts of the site work.

We may update this policy from time to time. The current version will always be published on this page. Material changes will be reflected here with an updated effective date.

Effective date: July 2026